What is The Sense?

The Sense is a brand of aesthetic, personalized gifts designed to capture meaningful moments. We create pieces that carry emotion, memory, and intention.

Are your products handmade?

Each item is carefully prepared and printed to order. We combine quality textiles with thoughtful design and personal customization.

How do I place an order?

Browse our catalog, choose your item, and click “Add to Cart.” Then proceed to checkout and complete your purchase.

Do I need to create an account?

No, you can place an order as a guest.

Why is it important to enter a correct email address?

We use your email to confirm personalization details, send design previews (if required), and provide tracking information. Please double-check it before completing your order.

How does personalization work?

If your item includes a custom print, prepare your photo or text in advance. After checkout, our manager will contact you to confirm the design details before production.

Will I see a design preview?

If needed, yes. We make sure everything is approved before printing.

Can I request a fully custom design?

Yes. We offer both ready-made templates and full customization. Contact us to discuss your idea.

Can I change the design after placing the order?

Changes are possible before production begins. Please contact us as soon as possible.

How long does processing take?

Orders are usually processed and dispatched within 1–3 business days.

Does delivery time depend on the shipping company?

Yes. Delivery time depends on the shipping carrier you selected at checkout and your destination country.

Will I receive a tracking number?

Yes, tracking details are sent via email once your order is dispatched.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping options are available at checkout.

What payment methods do you accept?

We accept secure online payments via the methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure payment systems.

Can I return my order?

You may return non-personalized items within 14 days of delivery.

Can personalized items be returned?

Personalized products are non-refundable unless there is a manufacturing defect or an error on our side.

What condition must the item be in?

Items must be unused, in original packaging, with all tags intact.

Who pays for return shipping?

Return shipping costs are covered by the buyer unless the item has a defect or was sent incorrectly.

When will I receive my refund?

Refunds are issued within 7 business days after we receive and inspect the returned item.

How should I wash my item?

We recommend washing inside out at 30°C and avoiding high heat drying to preserve the print.

Will the print fade?

With proper care, prints remain vibrant and durable over time.

Do you offer bulk or corporate orders?

Yes. We provide personalized gifts for teams, brands, and events. Contact us to discuss your project.

Can you create custom packaging for corporate clients?

Yes, custom solutions are available upon request.

How can I contact you?

You can reach us via email or through the contact form on our website.

How quickly do you respond?

We usually reply within 24 business hours.